Delivery is the transfer to the Customer of physical possession or control of the Product.
Delivery charges will be specified on the Web site, including all taxes, during the Order process and must be accepted by the Customer at the time of validation of the Order. They will appear on a specific line separate from the one indicating the price of the Products.
It is expressly stated that delivery charges may vary according to the territory in which the Products are shipped, which the Client acknowledges and expressly accepts.
Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer. The delivery times are valid for working days. In application of the article L. 216-1 of the Code of consumption, the Parties agree that the Products will be delivered within the deadlines specified during the process of Order of the Products and before the validation of the said Order.
Deliveries aremade by La Poste. In this regard, it is specified that delivery times may vary depending on the destination. In the event of a delay in shipping an order, YODI will inform the consumer of a new delivery time. In accordance with article L. 216-1, paragraph 2 of the Consumer Code, YODI commits to respect the maximum delay of 30 days from the conclusion of the contract. The delays of delivery registered within the legal framework of the 30 days cannot give place to any penalty or allowance, nor to motivate the cancellation of the order.
As an indication, here are the usual delivery times provided by La Poste via Colissimo (after shipment of our products):
France: less than or equal to 5 working days;
Europe: less than or equal to 8 working days.
The Customer undertakes to verify, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. If not, Customer agrees to refuse to accept the Order and to sign any supporting documents. Any Order received against Customer's signature shall be deemed to be complete and in perfect condition at the time of delivery.
RETURN / EXCHANGE
In accordance with the article L221-24 of the Code of the Consumption, the purchaser has a 14 days deadline to exert his right of retractation. In the 14 days following the date of reception of the ordered goods, the purchaser can thus ask for the exchange or the refunding of the bought articles without having to justify of reasons nor to pay of penalty provided that the Products are turned over in their packing of origin and in perfect state allowing their handing-over on the market, accompanied by the invoice of purchase.
Beyond the 14 day period, YODI will be free to refuse the exchange, the credit note or the refund.
To exercise the right of withdrawal, the Customer must notify YODI (27 avenue Victor Hugo, 75116 Paris - firstname.lastname@example.org) of his decision to withdraw before the expiry of the time limit by means of an unambiguous statement. For the attention of YODI BEAUTY, YODI (27 avenue Victor Hugo, 75116 Paris - email@example.com.
In case of exercising the right of withdrawal within the above-mentioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the return costs will be borne by the Customer.
The return of the Product is made at the Customer's own risk. If the package is lost, stolen or damaged during the return of the product, YODI reserves the right to refuse to refund the returned product(s).
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set forth in this Article.
CUSTOMER SERVICE AND SUPPORT
You can contact the Customer Service free of charge by e-mail for any question related to your order, its shipping and tracking:
By e-mail to: firstname.lastname@example.org
- By mail: 27 avenue Victor Hugo, 75116 Paris
- By phone: 0183759494