Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.
Delivery charges will be specified on the Site, inclusive of all taxes, during the Order process and must be accepted by the Customer at the time of Order validation. They will appear on a separate line from the price of the Products.
It is expressly specified that the amount of delivery charges may vary according to the territory in which the Products are delivered, which the Customer expressly acknowledges and accepts.
Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer. Delivery times apply to working days. In application of article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframe specified during the Product Order process and prior to the validation of said Order.
Deliveries aremade by La Poste. Please note that delivery times may vary depending on the destination. In the event of a delay in the dispatch of an order, YODI will inform the consumer of a new delivery date. In accordance with article L. 216-1, paragraph 2 of the French Consumer Code, YODI undertakes to respect the maximum delivery time of 30 days from the conclusion of the contract. Delays in delivery within the legal 30-day limit may not give rise to any penalty or indemnity, nor be grounds for cancellation of the order.
As an indication, here are the usual delivery times provided by La Poste via Colissimo (after dispatch of our products):
France: less than or equal to 5 working days;
Europe: less than or equal to 8 working days.
The Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. If this is not the case, the Customer undertakes to refuse to accept the Order and to sign any supporting documents. Any Order received against the Customer's signature shall be deemed to be in conformity, complete and in perfect condition at the time of delivery.
RETURN / EXCHANGE
In accordance with article L221-24 of the French Consumer Code, the buyer has 14 days in which to exercise his/her right of withdrawal. Within 14 days of receipt of the goods ordered, the buyer may therefore request an exchange or refund of the item(s) purchased, without having to give any reason or pay any penalty, provided that the Products are returned in their original packaging and in perfect condition to enable them to be put back on the market, accompanied by the purchase invoice.
After the 14-day period, YODI will be free to refuse the exchange, credit note or refund.
To exercise the right of withdrawal, the Customer must notify YODI(15 avenue Victor Hugo, 75116 Paris - email@example.com) of his decision to withdraw before the expiry of the deadline by means of an unambiguous statement. For the attention of YODI BEAUTY, YODI(15 avenue Victor Hugo, 75116 Paris - firstname.lastname@example.org.)
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery charges will be reimbursed; the cost of returning the Product(s) will be borne by the Customer. If you refuse the parcel on delivery and it is returned to Yodi, return costs will be applied. These costs will be deducted from your refund.
The Product is returned at the Customer's risk. If the package is lost, stolen or damaged when the Product is returned, YODI reserves the right to refuse reimbursement of the returned Product(s).
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in this article.
CUSTOMER SERVICE AND SUPPORT
You can contact Customer Service free of charge by e-mail if you have any questions about your order, shipping and tracking:
By e-mail to: email@example.com
- By post: 15 avenue Victor Hugo, 75116 Paris
- By phone: 0183759494