Refund policy

In accordance with article L221-24 of the French Consumer Code, the buyer has 14 days in which to exercise his/her right of withdrawal. Within 14 days of receipt of the goods ordered, the buyer may therefore request an exchange or refund of the item(s) purchased, without having to give any reason or pay any penalty, provided that the Products are returned in their original packaging and in perfect condition to enable them to be put back on the market, accompanied by the purchase invoice.

After the 14-day period, YODI will be free to refuse the exchange, credit note or refund.

To exercise the right of withdrawal, the Customer must notify YODI (27 avenue Victor Hugo, 75116 Paris - hello@yodibeauty.com) of his decision to withdraw before the expiry of the deadline by means of an unambiguous statement. For the attention of YODI BEAUTY, YODI (27 avenue Victor Hugo, 75116 Paris - hello@yodibeauty.com.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.

The Product is returned at the Customer's risk. If the package is lost, stolen or damaged when the Product is returned, YODI reserves the right to refuse reimbursement of the returned Product(s). 

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in this article.

This right of withdrawal does not apply to perfumes that are packaged and cannot be returned for reasons of protection or hygiene, if they have been unpacked on delivery or from which the protective cellophane has been removed.